A pre-order allows you to reserve a selected piece before it becomes available in our warehouse. The item is still in production at the time of purchase and is therefore not available for immediate dispatch.

Before completing checkout, please confirm that the product is marked as a pre-order and review any estimated timing shown on its product page.

Production timelines vary by item. Unless otherwise stated on the product page, the estimated production period is 15–30 business days from the date the item is listed online.

Once the item arrives at our warehouse, it will normally be dispatched within three business days. Please note that production and dispatch dates are estimates and may occasionally change.

If your order contains both pre-order and in-stock pieces, the pre-order item will be shipped separately once it is ready. The in-stock portion of your order will follow its normal dispatch schedule.

Each piece moves through several production and quality-control stages. Although we work closely to the estimated schedule, circumstances during production or transit can occasionally cause delays.

If a material delay affects your order, our Client Care team will contact you using the email address provided at checkout.

A pre-order may be cancelled without charge within 24 hours of purchase. Please email Client Care as soon as possible and include your order number.

After the first 24 hours, cancellation is no longer available unless the 30-business-day production period has been exceeded. This policy does not limit any rights available to you under applicable consumer law.

You may request an address update before your order is dispatched. Please review the order details in your account and contact Client Care promptly with your order number and complete new address.

Once an order has shipped, we are unfortunately unable to guarantee an address change or reroute.

Order and shipping updates will be sent to the email address provided at checkout. Please ensure your contact details are correct and check your junk or promotions folder if an expected update does not appear in your inbox.