Shipping Policy
DISPATCH TIME
At Relvoux, most of our pieces are made to order — meaning your item is created especially for you after your purchase. To ensure the highest quality, every product is handmade with love and meticulous attention to detail.
- Standard items: Ship within 3–5 business days
- Handcrafted items: Carefully stitched and require 7–15 business days for production before dispatch
- Pre-orders: Require 15–30 business days for production, as we prepare and source materials
We believe good things take time, and our creations are worth the wait. You’ll receive an email with your tracking number as soon as your order is on its way.
ORDER CANCELLATION
We understand that plans can change. If you need to cancel your order, please contact us at hello@relvoux.com within 2 hours of placing it — cancellations made in this timeframe are processed free of charge.
- After 2 hours: A 5% cancellation fee (based on the total order value) will apply
- Once an order has begun processing in our system, we may be unable to cancel or amend it
- Please check your order details carefully before confirming your purchase, as changes cannot be made once processing has started
By placing an order, you acknowledge and agree to these terms.
EXCEPTIONS
Kindly note that we cannot ship to P.O. boxes, APO/FPO/DPO addresses and non-continental Europe (islands and territories affiliated with the European countries) because our carrier can't ensure safe delivery to those addresses and there's nothing worse than a lost package. Besides, please put your address with details on the street number/building number if you have one.
CUSTOMS DUTIES
Shipments from all our warehouses are delivery duty unpaid. Therefore, all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers, especially if you choose DHL shipping for your order. Customers take full liability for all return shipment costs customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, we cannot declare purchased items as gifts or list an amount lower than the actual product price.
RECEIVING TIME
For in-stock products, your receiving time will contain 1-5 business days of order processing time plus the shipping time listed above. For pre-order products, your receiving time will be calculated from the estimated shipping date plus the shipping time listed above. Please note that if your order contains both in-stock and pre-order products, the shipping date might vary based on the estimated shipping date of pre-order products.
United Kingdom:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
United States:
Standard: up to 8 business days with flat rate charge of US$15
Free standard shipping on orders of US$150+
UPS: up to 5 business days with flat rate charge of US$39
United Arab Emirates:
Standard: up to 7 business days with flat rate charge of US$12
DHL/UPS: up to 3 business days with flat rate charge of US$59
Free standard shipping on orders of US$120+
Australia:
Standard: up to 7 business days with flat rate charge of US$12
DHL/UPS: up to 3 business days with flat rate charge of US$30
Free standard shipping on orders of US$120+
Germany:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Austria:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Belgium:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Denmark:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Israel:
Due to the ongoing conflict, there will be delays in transportation.
Standard: up to 8 business days with flat rate charge of US$20
Free standard shipping on orders of US$150+
Canada:
Standard: up to 8 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
France:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
South Korea (Customers should provide their Personal Custom Codes, all info should be in Korean) (고객은 개인 맞춤 코드를 제공해야 하며, 모든 정보는 한국어로 작성되어야 합니다):
Standard: up to 7 business days with flat rate charge of US$12
DHL/UPS: up to 3 business days with flat rate charge of US$30
Free standard shipping on orders of US$120+
Japan:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
New Zealand:
Standard: up to 8 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Singapore:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Switzerland:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Sweden:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Spain:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Norway:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Qatar:
Standard: up to 7 business days with flat rate charge of US$12
DHL/UPS: up to 3 business days with flat rate charge of US$59
Free standard shipping on orders of US$120+
Romania:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Poland:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Netherlands:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Ireland:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Italy:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Greece:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Finland:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Taiwan:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Saudi Arabia:
Standard: up to 7 business days with flat rate charge of US$12
DHL/UPS: up to 3 business days with flat rate charge of US$59
Free standard shipping on orders of US$120+
Lithuania:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Brazil:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Bulgaria:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Croatia:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Cyprus:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Czech Republic:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Denmark:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Hong Kong:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Hungary:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Iceland:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Ireland:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Kuwait:
Standard: up to 7 business days with flat rate charge of US$12
DHL/UPS: up to 3 business days with flat rate charge of US$59
Free standard shipping on orders of US$120+
Luxembourg:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Mexico:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Turkey:
Standard: up to 7 business days with flat rate charge of US$12
Free standard shipping on orders of US$120+
Other countries/regions we ship to (shipping fees will be available at checkout):Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Austria, Azerbaijan, Bahamas, Bhutan, Bahrain, Barbados, Belize, Benin, Bolivia, Botswana, Bosnia & Herzegovina, Brunei Darussalam, Burundi, Cambodia, Cameroon, Cape Verde, Chad, Colombia, Comoros, Congo, Costa Rica, Chile, Djibouti, Dominica, Dominican Republic, Ecuador, Equatorial Guinea, Egypt, El Salvador, Eritrea, Estonia, Faroe Islands, Finland, Fiji, Gabon, Gambia, Ghana, Georgia, Gibraltar, Greenland, Grenada, Guam, Guinea, Guyana, Honduras, Jamaica, Jordan, Kazakhstan, Kenya, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Macau, Madagascar, Malawi, Malaysia, Mali, Malta, Mauritius, Mayotte, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal, New Caledonia, Nicaragua, Oman, Panama, Papua New Guinea, Poland, Philippines, Peru, Portugal, Rwanda, Russia, Saint Lucia, San Marino, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia (Slovak Republic), Spain, Slovenia, South Africa, Sri Lanka, Suriname, Switz, Tajikistan, Thailand, Tanzania, Togo, Trinidad and Tobago, Turks and Caicos Islands, United Arab Emirates, Uganda, Ukraine, Uzbekistan, Vanuatu, Vietnam, Virgin Islands (U.S.), Zambia, Zimbabwe.