This policy applies to personal information processed through the Relvoux website, online store, customer accounts, order and return services, marketing communications and Client Services interactions.

Relvoux determines the purposes and means of processing the personal information described in this policy. Some providers, such as payment processors, may process information under their own privacy policies and legal responsibilities.

The information collected depends on how you interact with us. You may choose not to provide certain information, although this may prevent us from completing an order or providing a requested service.

Information from other sources

We may receive information from our commerce platform, payment and fraud-prevention providers, delivery carriers, analytics and advertising partners, social platforms, and other providers that support our business or your interaction with us.

Cookies and similar technologies are small files or identifiers stored on or accessed from your device. They help our website operate, remember preferences, understand performance and, where permitted, support personalised advertising.

• Strictly necessary: checkout, account access, security and core site functions.
• Preferences: language, region, currency and other saved choices.
• Analytics: traffic, page use, errors and performance measurement.
• Advertising: campaign measurement, audience selection and relevant promotions.

We may use Google Analytics or comparable analytics services. These providers may collect information about visits, pages viewed and interactions according to their own privacy terms. You can manage cookies through any preference tool made available on the Site and through your browser settings. Disabling some cookies may affect site functionality.

• Provide, operate and maintain our website and online store.
• Process payments, fulfil orders, arrange delivery, returns and exchanges.
• Create and manage customer accounts and saved preferences.
• Respond to enquiries and provide Client Services.
• Detect fraud, abuse, security incidents and prohibited activity.
• Improve our products, website, services and customer experience.
• Send transactional messages and, where permitted, marketing communications.
• Measure campaigns and provide or assess personalised advertising.
• Comply with legal, tax, accounting and regulatory obligations.
• Establish, exercise or defend legal claims and enforce our policies.

Where laws such as the UK GDPR or EU GDPR apply, we rely on one or more of the following legal bases:

• Contract: to process and fulfil your order or provide a requested service.
• Legitimate interests: to operate, secure, analyse and improve our business, provided those interests are not overridden by your rights.
• Consent: where you have made an affirmative choice, such as for certain marketing or non-essential cookies.
• Legal obligation: to meet applicable accounting, tax, consumer, regulatory or law-enforcement requirements.

You may withdraw consent at any time where processing is based on consent.

We may disclose information to the following categories of recipients:

• Commerce, hosting and technology providers that operate our Site and store.
• Payment and fraud-prevention providers that authorise transactions and protect orders.
• Warehouses, carriers and logistics partners that prepare and deliver parcels.
• Client Services and communications providers that support enquiries and messages.
• Analytics, advertising and social-media partners where permitted by law and your choices.
• Professional advisers such as legal, accounting, insurance and audit providers.
• Authorities or other parties where disclosure is required by law or needed to protect rights, safety and security.
• Transaction parties in connection with a merger, financing, restructuring, sale or transfer of all or part of our business.

Service providers are expected to handle information only for authorised purposes and with appropriate confidentiality and security measures. Independent third parties may also be subject to their own privacy policies.

With your consent where required, we may use cookies, pixels and similar technologies to measure advertising, understand whether campaigns are effective, build audiences and show promotions that may be more relevant to you.

We do not sell personal information for money. Certain disclosures for cross-context behavioural or targeted advertising may nevertheless be treated as a “sale,” “sharing” or targeted advertising under some privacy laws. Where applicable, you may request to opt out using available cookie controls or by contacting us.

Marketing emails include an unsubscribe option. Unsubscribing from marketing will not stop essential service messages about your account, order, delivery, return or other transaction.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain transaction records, resolve disputes, prevent fraud, enforce agreements and meet legal, tax and accounting obligations.

Retention periods vary depending on the type of information, the nature of our relationship, legal requirements and whether information is needed to establish, exercise or defend legal claims. When no longer required, information is deleted, anonymised or securely isolated where immediate deletion is not possible.

Relvoux operates internationally and works with providers in multiple countries. Your information may therefore be processed outside the country where you live, including in countries with different data-protection laws.

Where required, we use recognised transfer mechanisms and appropriate safeguards, such as adequacy decisions, contractual protections or other lawful measures designed to protect personal information.

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against accidental or unlawful loss, misuse, alteration, access or disclosure.

No website, transmission or storage system is completely secure. You are responsible for protecting your account credentials and should contact us promptly if you believe your account or personal information has been compromised.