Terms & Conditions

Relvoux Client Services

Terms &
Conditions

The terms that shape your use of relvoux.com and every purchase made with us— presented with clarity, care and respect for your statutory rights.

Last updated: August 23, 2026
01

Your agreement

Using our Site or placing an order means that you accept these Terms.

02

Considered orders

Availability, pricing and order acceptance are confirmed through our checkout process.

03

Fair use

Our Site, content and Services may be used only for lawful, personal purposes.

04

Client support

Questions about these Terms are always welcome at hello@relvoux.com.

Before You Continue

A clear agreement.

These Terms and Conditions (“Terms”) apply to your access to relvoux.com, your use of our online services and every sale and purchase of goods between you and Relvoux. They do not limit any statutory rights that cannot lawfully be excluded or restricted.

By visiting the Site, using any feature or purchasing a product, you engage in our “Service” and agree to these Terms together with the policies referenced here. If you do not agree, please do not use the Site or Services. We may update these Terms by posting a revised version on this page; continued use after an update constitutes acceptance of it.

Our online store is powered by Shopify Inc., which provides the e-commerce platform through which we offer products and Services to you.

01

Online store terms

By agreeing to these Terms, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority and have consented to any of your minor dependants using this Site.

You may not use our products or Services for any illegal or unauthorised purpose, or violate any law applicable to you while using the Service, including intellectual-property laws. You must not transmit viruses, worms or any code of a destructive nature. A material breach may result in immediate termination of your access.

02

General conditions

Subject to applicable law, we reserve the right to refuse Service or cancel access where reasonably necessary, including for fraud, abuse, policy violations, security concerns or legal compliance.

Content you submit, excluding payment-card information, may be transmitted over different networks and adapted to the technical requirements of connected devices or services. Payment information is handled through authorised payment providers using appropriate safeguards for transmission.

You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to the Service or website contact point without our express written permission. Headings are included for convenience and do not limit these Terms.

03

Accuracy, completeness & timeliness of information

We aim to keep information on the Site accurate, complete and current. However, Site material is provided for general information and should not be your sole basis for decisions when more accurate, complete or current primary information is available. Reliance on Site material is at your own risk, subject to applicable law.

Historical information is provided for reference and may not be current. We may modify Site content at any time and, except where required by law, have no obligation to update it. You are responsible for monitoring changes relevant to your use of the Site.

04

Modifications to the Service & prices

Prices for our products may change without prior notice.

We may modify, suspend or discontinue the Service, or any part of its content, at any time. To the fullest extent permitted by law, we are not liable to you or a third party for a modification, price change, suspension or discontinuance. This does not affect rights arising from an order we have already accepted.

05

Products & services

Some products or Services are available exclusively online and may be offered in limited quantities. Returns and exchanges are governed by our Returns & Exchanges Policy.

We make reasonable efforts to display product colours, images, measurements and details accurately. Your device display and individual production variations may affect how a product appears.

Subject to applicable law, we may limit sales by person, geographic region or jurisdiction; limit quantities; change product descriptions or prices; or discontinue a product. An offer is void where prohibited. We do not promise that every product or Service will meet subjective expectations or that the Service will always be free from errors.

06

Accuracy of billing & account information

We may refuse, limit or cancel an order, including quantities purchased per person, household, account, payment method or billing or delivery address. We may also restrict orders that reasonably appear to be placed by unauthorised dealers, resellers or distributors. If we change or cancel an order, we may attempt to notify you using the details supplied at checkout.

You agree to provide current, complete and accurate purchase and account information, and to update your email address, payment details and other information so we can complete transactions and contact you where necessary.

Your order details matter.

Please review product selection, size, delivery address and contact details before submitting an order. Address changes are not guaranteed once fulfilment has begun.

07

Optional tools

We may provide access to optional third-party tools that we do not monitor or control. These tools are provided “as is” and “as available,” without warranties, representations, conditions or endorsement from us to the fullest extent permitted by law.

Your use of an optional tool is at your own discretion and you should review the provider’s terms. We may introduce new Services, features, tools or resources in the future; these Terms will also apply to them unless stated otherwise.

09

User comments, feedback & submissions

If you send us ideas, suggestions, proposals, entries or other materials (“Comments”), whether requested or unsolicited, you grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, edit, publish, distribute, translate and display those Comments in any medium, subject to applicable law. We are not obliged to keep Comments confidential, pay compensation or respond.

We may monitor, edit or remove content that we reasonably consider unlawful, offensive, threatening, defamatory, obscene, infringing or otherwise in violation of these Terms.

Your Comments must not violate third-party rights, contain unlawful, abusive or obscene material, introduce malware, use a false identity or mislead anyone about their origin. You are responsible for your Comments and their accuracy. We accept no liability for Comments posted by you or another user to the extent permitted by law.

10

Personal information

Your submission and our processing of personal information through the store are governed by our Privacy Policy.

11

Errors, inaccuracies & omissions

Information on the Site or in the Service may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability.

We may correct errors, update information or cancel an affected order at any time, including after submission, where permitted by law. Unless legally required, no update date shown on the Site means that all information has been modified or refreshed.

12

Prohibited uses

In addition to other restrictions in these Terms, you may not use the Site or its content:

  • For an unlawful purpose or to encourage another person to take part in unlawful acts.
  • To violate applicable international, federal, state, provincial or local laws or regulations.
  • To infringe our intellectual-property rights or the rights of another person.
  • To harass, abuse, insult, harm, defame, intimidate or unlawfully discriminate.
  • To submit false or misleading information.
  • To upload or transmit viruses, malicious code or material that may affect any Service, website or network.
  • To collect or track another person’s personal information without a lawful basis.
  • To spam, phish, pharm, pretext, spider, crawl or scrape without authorisation.
  • For an obscene or immoral purpose.
  • To interfere with or circumvent security features of the Service, another website or the Internet.

We may terminate or restrict access for a prohibited use.

13

Disclaimer of warranties & limitation of liability

We do not guarantee that the Service will be uninterrupted, timely, secure or error-free, or that results obtained through it will always be accurate or reliable. We may suspend or remove the Service for periods of time or discontinue it, subject to applicable law and any rights arising from accepted orders.

To the fullest extent permitted by law, the Service and products and Services delivered through it are provided “as is” and “as available,” without express or implied warranties or conditions, including merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement, except where expressly stated by us or required by law.

To the fullest extent permitted by law, Relvoux and its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers and licensors will not be liable for indirect, incidental, punitive, special or consequential loss, including lost profits, revenue, savings or data, arising from use of the Service or any product. Where a jurisdiction does not permit an exclusion or limitation, liability will be limited only to the maximum extent permitted. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

14

Indemnification

To the extent permitted by law, you agree to indemnify, defend and hold harmless Relvoux, together with its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from a third-party claim or demand, including reasonable legal fees, arising from your material breach of these Terms or incorporated documents, or your violation of law or a third party’s rights.

15

Severability

If a provision of these Terms is found unlawful, void or unenforceable, it will remain enforceable to the fullest extent permitted by law and the unenforceable portion will be treated as severed. The validity and enforceability of the remaining provisions will not be affected.

16

Termination

Obligations and liabilities incurred before termination survive termination where their nature requires. These Terms remain effective until ended by you or us. You may end them by notifying us that you no longer wish to use the Services or by ceasing use.

If we reasonably determine or suspect that you have materially failed to comply with these Terms, we may terminate or restrict your access without notice, subject to applicable law. You remain responsible for amounts properly due through the termination date.

17

Entire agreement

A failure to exercise or enforce a right or provision does not waive that right or provision. These Terms, together with policies and operating rules posted by us in relation to the Service, constitute the entire agreement governing your use and replace prior or contemporaneous communications and proposals concerning it.

Any ambiguity will not automatically be interpreted against the party that drafted these Terms.

18

Governing law

These Terms and any separate agreement through which we provide Services are governed by and construed in accordance with the laws applicable in the United States, without prejudice to any mandatory consumer protections available in your place of residence.

19

Changes to these Terms

The most current version of these Terms is available on this page. We may update, change or replace any part by posting a revised version to the Site. It is your responsibility to review this page periodically. Continued use of the Site or Service after changes are posted constitutes acceptance of those changes.

20

Contact information

Questions about these Terms should be sent to hello@relvoux.com.

Before You Order

The essentials, considered.

These points offer a concise guide only. The full Terms above and the relevant store policies govern your order and use of the Site.

01

Order acceptance

An order may be reviewed, limited or cancelled where availability, payment, fraud or policy concerns arise.

02

Product presentation

We aim for accurate images and descriptions, while screens and individual pieces may vary.

03

Delivery details

Accurate contact and address information help us process and deliver your order correctly.

04

Returns

Eligibility, timeframes, conditions and remedies are set out in our Returns & Exchanges Policy.

05

Your content

Any feedback or submission must be lawful, accurate and respectful of third-party rights.

06

Statutory rights

Nothing in these Terms removes consumer rights that cannot lawfully be excluded or limited.

Questions before checkout?

Our Client Services team can clarify store policies and order-related questions before you purchase. Email hello@relvoux.com and include any relevant product or order details. We cannot provide personal legal advice.

Related Policies

Part of the same promise.

01

Shipping & delivery

Processing estimates, destinations, duties and delivery guidance are detailed in our Shipping Policy.

03

Privacy

Learn what information we collect, how we use it and the choices available to you in our Privacy Policy.

Terms Enquiries

We are here to help.

For questions about these Terms or a Relvoux order, contact our Client Services team and include enough detail for us to understand your enquiry.

hello@relvoux.com
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