Once your parcel has been dispatched, we will send a shipping confirmation to the email address used at checkout. It will contain the tracking details needed to follow the journey.

You may also visit our Track My Order page. Delivery dates are estimates and may move slightly as the parcel passes through carrier or customs networks.

A tracking number can be created before the carrier records its first physical scan. Later in the journey, updates may appear only when the parcel reaches a major facility or changes delivery partners.

Allow the carrier a little time to register the movement. If the status remains unchanged for more than five days, please contact Client Services with your order number.

In-stock orders normally require 1–5 business days for order checks, preparation and carrier handover. Carrier transit begins after dispatch; standard delivery is commonly estimated at 5–8 business days, while express delivery is commonly estimated at 3–5 business days where available.

Destination-specific rates and estimates are set out in our Shipping Policy. Business days exclude weekends and applicable public holidays.

A shipping confirmation is issued only after dispatch. Please check:

1. The inbox for the same email address used at checkout.
2. Your junk, spam and promotions folders.
3. Your account order history for the current fulfilment status.

If the order shows as dispatched and the message is still missing, email hello@relvoux.com.

Relvoux delivers internationally to the destinations available at checkout. A complete, serviceable street address is required; we cannot deliver to P.O. boxes, APO/FPO/DPO or military addresses.

Some islands, territories and remote locations may be unavailable or carry different fees. Entering the complete delivery address at checkout provides the final confirmation. See the full Shipping Policy for current destination guidance.

Email hello@relvoux.com within seven calendar days after receiving all items in the order. Include your order number, the relevant item or items, and whether you are requesting a return or an exchange. Only one return request may be submitted for each order.

Wait for written approval and the exact authorised return address before mailing anything. Do not return a parcel to the address on the original shipping label.

After approval, send the parcel to the authorised address within three days. Use a tracked service, package the item securely and keep both proof of postage and the tracking receipt until the request is fully completed.

Return postage is arranged and paid by the customer unless our team confirms that the item is faulty or incorrect and gives alternative instructions. Original outbound shipping, including expedited delivery, is non-refundable.

After inspection and approval, an eligible return is issued as a Relvoux e-gift card rather than to the original payment method. A USD $6 restocking fee per returned item applies.

Exchanges are subject to item eligibility and stock availability. A replacement cannot be guaranteed while the return is in transit.

International return transit may take approximately two to three weeks. Once the parcel reaches our New Jersey return facility, inspection and processing may require up to a further two to three weeks. We will email you after the return has been checked and completed.

Each product page shows the current status for the selected size or variation:

• In stock: available and normally prepared within 1–5 business days.
• Out of stock: currently unavailable, with no restock date promised unless one is shown.
• Pre-order: reserved before warehouse arrival, with the relevant estimate shown on the product page where available.

A pre-order reserves a selected piece while it is still in production. Unless a product page states otherwise, the estimated production period is 15–30 business days from the date the item is listed online. After warehouse arrival, dispatch normally follows within three business days.

In-stock and pre-order pieces may be sent separately. Estimates are provided in good faith but can move during production, quality control or transit. Please read our Pre-order Policy before reserving a piece.

Begin with the measurements in our Size Guide, then read the individual product description for notes on structure, stretch and silhouette. A tailored piece, a bias-cut style and a relaxed knit may each sit differently even when labelled the same size.

For more personal guidance, send Client Services your bust, waist and hip measurements together with the product name. Our suggestions are helpful guidance rather than a guarantee of fit.

Selected pieces may return in limited quantities, but a restock is not guaranteed until availability appears on the product page. If a back-in-stock notification is offered for that item, register the email address at which you would like to receive the update.

Always follow the care label sewn into the garment, as it takes precedence over general advice. Protect delicate surfaces from jewellery, rough edges, fragrance, makeup and prolonged moisture, and store pieces clean, dry and away from direct light.

Our Fabric Care Guide offers material-specific guidance for satin, silk, lace, knitwear, embellished pieces and other delicate finishes.